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1 Year warranty on all of our products. 

We want you to be totally delighted with our products and so we are pleased to offer you this powerful guarantee. If you don't love it, we'll take it back.

When you purchase from ghentaudio, you are protected by a 100% money back 30-days guarantee. If you are not satisfied with the product, we will refund your money in full or exchange it for another product. We have a 100% satisfaction guarantee to ensure you are completely protected when you purchase.

Please contact us([email protected]) in advance, then simply send the unused product back to our requested address in Shanghai, China within 30 days, we will see to it and issue the prompt refund of the full purchase price (excluding shipping).

Please contact us if you have any questions about the warranty, your order or products.

* Tailor-made and special items (i.e. custom built cables) are excluded that cannot be returned/refunded since these items are specially built which can't be resold.